Ship with confidence.

Identify customer-facing risks before release. We test important journeys independently and report what needs attention next.

Start Testing See pricing

You built it. Now test it like a real customer.

Builder blind spots happen on the happy path. We take the view of someone using your product for the first time.

The assumed path

Create

Save

What real users do instead

Sign up
Refreshed mid-auth callback
Stuck on a blank screen with no retry or return path
Create
Created an item, then reloaded the page
Record vanished; empty list with no explanation
Save
Submitted with a required field blank
Success toast fired, data never saved
Share
Opened the invite link while logged out
Redirect loop or dead 401 with no recovery

Prioritized findings, with the context to act.

See the affected journey, customer impact, evidence, reproduction steps, and a recommended action in one report.

Release overview

A concise view of the journeys explored and the customer-facing risks that matter most.

Prioritized findings

Confirmed issues ranked by severity and impact, including what happened and where.

Evidence and reproduction

Clear steps, expected versus actual behaviour, and screenshots or recordings when useful.

Recommended next steps

Practical actions that developers can use directly or adapt for a coding assistant.

A finding in the customer report format

Names, products, screenshots, and findings are fictional or anonymized.

View full sample report

Findings

Issue #1 - Checkout cannot recover after a declined card

High

Description

A customer whose first payment attempt is declined cannot retry with another card without restarting checkout. This creates a high risk of abandoned purchases at the final step.

Reproduction Steps

1. Add the Weekend Pass to the basket. 2. Continue to checkout as a signed-in customer. 3. Submit the sandbox declined-card number. 4. Choose “Try another card” and enter a valid sandbox card. 5. Select Pay now.

Expected Behaviour

The new payment method is submitted and the customer can complete the order.

Actual Behaviour

Pay now remains disabled and the page provides no recovery path.

Media

N/A

From booking to a report you can use.

A clear process so you know what happens after booking, when testing starts, and what lands in your inbox.

Step 1

Choose Flow or Launch

Flow covers one critical customer journey. Launch covers up to five, with broader release risk and one retest of confirmed fixes.

Step 2

Submit product details

Share your staging URL, test accounts, roles, and the journeys that matter most for this release.

Step 3

Confirm scope

We review your submission and lock what will be tested before the delivery clock starts.

Step 4

Journey testing

We complete the agreed workflows, explore edge cases, and check error states and unclear UX.

Step 5

Receive your report

Prioritized findings, evidence, reproduction steps, and recommended actions land in your inbox.

One-time pricing. Choose your plan.

No subscription. No long-term contract.

Flow

For a focused check of one important, self-contained journey before a routine release.

$249one time

One agreed customer journey
Up to two user roles
Functional, usability, and edge-case testing
Prioritized findings with evidence
Target delivery: 2 business days after scope and access are confirmed
Retest available as a separate booking
Excludes complex multi-system, payment, and identity-provider journeys

Start Flow

For Major Releases

Launch

For launches and major releases where connected journeys and release risk need broader coverage.

$649one time

Up to five customer journeys
Up to three user roles
Cross-journey, usability, and exploratory testing
Third-party payment and authentication flows when safe test access is supplied
Prioritized release-risk summary with evidence
One retest of reported fixes within 14 days
Target delivery: 3 business days after scope and access are confirmed

Start Launch

Agency

Flexible QA support for client projects and release schedules.

Custom

Multiple client projects
Reserved capacity & priority scheduling
Client-ready summaries
White-labelled reports when supported

Contact Sales

FAQ

A customer journey is one connected sequence toward a single outcome, such as creating an account, booking an appointment, or completing a purchase. Different outcomes, materially different roles, or disconnected workflows normally count as separate journeys.

Flow is not suited to a journey that spans several products or systems, requires more than two roles, has many branching outcomes, or depends on complex payment, identity, hardware, or regulated steps. We will recommend Launch, narrow the scope, or quote separately before testing.

Launch can include common third-party payment and authentication flows when you provide safe sandbox access and the provider permits testing. Flow excludes complex third-party flows. We never make real charges or test accounts we are not authorized to use.

We report all material findings confirmed within the agreed journeys and review window; there is no artificial issue cap. The package limits scope and time, so it is not an exhaustive audit of the whole product.

You still receive a report showing what was explored, the environment used, outcomes, and any lower-severity observations. A clean review is not certification that the product is defect-free.

Request the included retest within 14 days of delivery after the reported fixes are available in the agreed environment. We verify the original confirmed findings once. New or unrelated findings are documented separately and may require a new booking.

Penetration tests, accessibility or compliance certification, load testing, automated test-suite development, and guarantees that every defect will be found are outside standard scope.

Catch release blockers before your customers do.

Start a focused Flow review or a broader Launch review.

Start Flow or Launch Agency? Contact Sales