Privacy Policy

1. Data we collect

• Account data: name, email, organization details, and billing information.
• Project data: product details, test artifacts, screenshots, report links, and test result notes/drafts.
• Usage data: logs, diagnostics, browser/device information, and feature usage.
• Support data: messages, issue reports, and attachments you send to support.

2. How we use data

• Provide, secure, and operate the VibeAssure platform.
• Process payments and manage subscriptions.
• Generate and deliver QA reports and notifications.
• Detect abuse, fraud, and security incidents.
• Improve product performance, reliability, and UX.

3. Legal basis and permissions

We process data where necessary to provide services under our contract with you, comply with legal obligations, protect legitimate interests, or based on your consent when required.

4. Sharing of data

We do not sell personal data. We may share information with trusted service providers for hosting, analytics, communications, and billing; with legal authorities when required by law; or as part of a merger, acquisition, or reorganization.

5. Subprocessors and service providers

We rely on carefully selected vendors to host, secure, and operate the platform. These may include Vercel for application hosting and deployment, Cloudflare for network and security services, Amazon Web Services for infrastructure and file storage, and Stripe for payment processing. These providers may process personal data only as needed to perform services on our behalf and under appropriate contractual safeguards.

6. Data retention

We retain data as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. You can request deletion of personal data subject to legal exceptions.

7. Security practices

We use technical and organizational controls to safeguard data, including access controls, encryption in transit, and monitoring. No system is perfectly secure, but we continuously improve.

8. Your rights

• Access, correct, export, or request deletion of your data.
• Withdraw consent where processing is consent-based.
• Object to or restrict certain processing in some jurisdictions.
• Manage communication preferences at any time.

9. International transfers

Your data may be processed in countries other than your own. We apply safeguards appropriate to applicable law for cross-border data transfers.

10. Changes to this policy

We may update this policy periodically. We will update the "Last updated" date and post the revised version on this page.

11. Contact us

Privacy questions or requests can be sent to support@vibeassure.com.