Support
Contact
Reach out for onboarding help, test results, billing questions, and account operations. If you need hands-on help, contact our team directly.
Email support
Reach us at support@vibeassure.com.
Frequently Asked Questions
How do I start a new test run?
Go to Dashboard -> Orders, open the target order, and add a test result. Admin users can then track progress and publish updates.
Where can I find my test reports?
Open Dashboard -> Orders -> select an order. Test results and report links are shown in the Test Results section.
How do I update order or test statuses?
Admins can update statuses directly from the dashboard tables or from the individual order detail page.
Can I export reports to PDF?
Yes. In the report builder, use Export PDF to generate a branded report snapshot.
How long does support take to respond?
Typical response time is within 1 business day (Mon-Fri). Urgent production-impact cases are prioritized.